retail

Returnless refunds are a tool that more retailers are using to keep online shoppers happy and to reduce shipping fees and processing time.

Mentions of retail theft seem to be fading, their fever pitch cooling. What's changed? And how bad was the problem in the first place?

2021 was a big year for the global shipping industry. A new report from finds that the ships that carried imports for 18 of the U.S.’s largest retail, fashion, tech, and furniture companies emitted about 3.5 million metric tons of greenhouse gases in 2021, about as much as the annual climate pollution from 750,000 passenger cars.

Seattle-based Nordstrom is closing stores as it – and other brick-and-mortar retailers – face big challenges in a world that’s turning more to online…

Many retail workers are losing their jobs amid major technological shifts. And while some industries invest to retrain their workers with new skills, retail largely hasn't succeeded in doing that.

Seattle-based Nordstrom reported first-quarter earnings that were better than expected, but the company is still struggling to navigate a new retail…

Nine U.S. chains have filed for bankruptcy this year. Store closures are accelerating, and 89,000 retail jobs have been lost since October. "The disruption is just unfolding," a former executive says.

More than a century ago, Sears was the Amazon of its time — a dominant name in retail. Sears has been in a long and painful decline, but executives say they have a plan to turn the company around.

Seattle may be days away from passing what some activists consider the nation's strongest worker scheduling regulations. The City Council's Civil Rights,…

With more department stores closing, some owners are trying to make malls "more experiential," adding gyms and theaters. One developer is targeting Hispanics with regular concerts and festivities.