King County 911 operators need more training to help callers dealing with behavioral health situations. That’s according to a new report released by the county’s auditor office, which found that 911 operators with the count sheriff’s department often rely on law enforcement to deal with behavioral health calls.
Emergency operators with the county have been advised that they can refer callers to 988, the suicide and crisis lifeline. However, auditors pointed out that there is no procedure for when 911 operators should do this.
Click "Listen" above to hear this story.
