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Boeing has recommended that airlines ground all 777s with the type of engine that blew apart after takeoff from Denver this weekend, and most carriers…
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"We're a bunch of tuna crammed into a can and it's miserable," said one traveler. Now, airlines hope they can get past the perception that they put profit over passenger comfort.
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"Clearly our policies broke down," Oscar Munoz told the House Transportation Committee regarding an incident in which a passenger was dragged off a flight.
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Terms of the settlement have not been released. United promises changes in the way it deals with passengers.
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A couple flying to Costa Rica for their wedding were removed from a flight on Saturday. The airline said the passengers repeatedly attempted to sit in upgraded seating that they did not purchase.
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David Dao, the 69-year-old doctor dragged off a United Express flight on Sunday night, is still recovering from his injuries, according to his attorney, who said there will "probably" be a lawsuit.
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After a man was dragged down the aisle of a United Express flight, the airline initially blamed the man for refusing to leave the flight. Now the CEO has issued a fuller apology for the incident.
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An annual study gives airlines the highest scores for quality in the 26 years the ratings have been compiled. But the ratings don't fully reflect the experience of the American air traveler.
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Videos show a man on an overbooked flight wrenched from his seat and dragged down the aisle, to other passengers' horror. United's CEO apologized for having to "re-accommodate these customers."
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A woman live-tweeted in disbelief on Sunday as two young girls were turned away for wearing leggings. Why? United, like many airlines, has an enforced dress code for people flying on "buddy passes."